Support Email
For the fastest response, email us at:
We aim to reply within 1–2 business days.
What to Include
When contacting support, please include:
- A brief description of your issue or question
- Your device type and browser (e.g. iPhone Safari, Windows Chrome)
- Screenshots if relevant (especially for technical problems)
- Approximate date and time of the incident (for safety reports)
Safety & Abuse Reports
For urgent safety concerns during an active session, use the in-app Report button first — this reaches our moderation team immediately. You can also email us with "SAFETY REPORT" in the subject line for follow-up.
Privacy & Data Requests
To request access to or deletion of your personal data, email [email protected] with "PRIVACY REQUEST" in the subject line. See our Privacy Policy for details.
Business & Partnerships
For media, advertising, or partnership inquiries, contact [email protected] with "PARTNERSHIP" in the subject line.
Mailing Address
MookRun
Online Service — Global Team
Email: [email protected]